Terms of Service

1. Acceptance, Electronic Assent, and Eligibility

These Terms of Service constitute a binding agreement governing access to and use of loomrealty.com, Loom Realty account features, the client dashboard, document vault, lead and onboarding forms, payment pages, checklists, communications, and related services. By accessing the site, registering, checking an acceptance box, submitting information, uploading a document, or using an account, you represent that you are at least 18 years old, have authority to act for the identified person or entity, and agree to these Terms.

Checkbox assent, timestamps, authentication records, IP or device records, and electronically submitted certifications may be retained as evidence of acceptance. If you act for a company, you bind both yourself and that company. If you do not agree, do not register, submit client information, or use the dashboard.

2. Parties and Defined Terms

“Loom Realty,” “Loom,” “we,” “us,” and “our” include Loom Realty, Kayla Jane Bramante, David Levine Bramante, and their authorized personnel, contractors, service providers, successors, and assigns where applicable. “Client” includes an approved person or entity receiving services under a separate written agreement. “Portal” means the dashboard, vault, reporting, billing, and account tools. “BOR/DO Services” means an approved California Broker of Record or Designated Officer supervision relationship.

3. No Relationship Until Written Approval and Agreement

Website use, registration, account creation, an invitation, preliminary approval, payment-page access, document submission, or a conversation with Loom does not independently create a broker-client, agency, fiduciary, employment, partnership, joint-venture, or supervisory relationship. BOR/DO Services begin only after Loom completes its review, expressly accepts the scope, all required documents and payments are in place, applicable licensing steps are satisfied, and the parties execute the controlling written agreement.

Portal approval is administrative access, not confirmation that a DRE filing is effective or that any activity may commence. Clients must obtain express written confirmation before conducting activity that depends on Loom’s license or supervision.

4. Scope and Priority of Documents

BOR/DO Services are limited to the activities, entities, locations, personnel, and service tier expressly approved in writing. Property Management & Leasing, Residential Sales, and combined scopes have different reporting, documentation, fee, and supervision requirements. An executed BOR/DO agreement, compliance manual, written broker directive, or activity-specific addendum controls over these general website Terms when it addresses the same subject more specifically.

5. Client Representations and Continuing Duties

You represent, warrant, and agree that you will:

• Provide complete, accurate, current, and non-misleading identity, entity, ownership, officer, employee, contractor, agent, license, insurance, property, banking, trust-fund, transaction, and contact information.
• Operate only within the approved scope and comply with applicable law, DRE requirements, signed agreements, broker directives, written policies, advertising standards, file requirements, and escalation procedures.
• Maintain required insurance, endorsements, entity status, licenses, records, accounts, reconciliations, agreements, and payment status.
• Promptly disclose complaints, claims, demands, lawsuits, DRE or governmental contacts, subpoenas, trust-fund discrepancies, suspected fraud, data incidents, insurance lapses, ownership changes, personnel changes, and other material events.
• Not conceal, alter, backdate, fabricate, destroy, or omit records; misstate monthly activity; or falsely certify that no issue exists.

Monthly reporting does not replace immediate notice. A matter involving funds, a regulator, a claim, threatened litigation, consumer harm, an insurance lapse, or a material deadline must be escalated promptly through the communication method required by Loom, whether or not the next monthly report is due.

6. Dashboard Accounts and Approval

Registration creates an identity but does not grant access to client records. Loom may approve, deny, limit, suspend, or revoke access in its discretion and may assign permissions according to the approved service scope. You must protect credentials, use only your own account, maintain a secure device and email account, and notify Loom immediately of suspected unauthorized access. You may not share credentials, bypass access controls, probe security, scrape data, impersonate another person, or access another client’s records.

7. Submissions, Certifications, and Audit Trail

Information submitted through the Portal, including monthly counts, “no issues” confirmations, issue disclosures, trust-account confirmations, document uploads, and named certifications, may be relied upon by Loom for supervision, compliance review, billing, risk assessment, and recordkeeping. Each submission is a representation that the signer reviewed it, is authorized to certify it, and believes it to be accurate and complete as of the stated period. Loom may preserve prior versions, metadata, review notes, and timestamps, and may restrict deletion or amendment to protect the audit trail.

8. Documents and Prohibited Content

Upload only records you are authorized to disclose and that are reasonably necessary for the approved relationship. Do not upload malware, unlawful material, unrelated consumer files, full payment-card data, unrequested Social Security numbers, passwords, or unnecessary bank credentials. Loom may reject, quarantine, remove, preserve, or disclose material as reasonably necessary for security, compliance, legal process, or enforcement of these Terms.

9. Fees, Billing, and Service Status

Fees, onboarding charges, activity-based charges, filing costs, third-party expenses, payment timing, and renewal terms are governed by the applicable written agreement and approved payment page. You authorize the agreed payment processor to charge amounts when due. Failed payment, chargeback, disputed charge, expired method, missing documentation, lapse of insurance, or failure to report may result in follow-up, restricted access, suspension, termination, collection activity, or other action permitted by the written agreement and law.

10. Communications and Electronic Records

You agree to the separate Communication Preferences. Operational, security, billing, legal, regulatory, and broker-supervision communications are part of an account or active service relationship and may continue after optional marketing is declined. You are responsible for monitoring the contact channels provided to Loom.

11. No Legal, Tax, Insurance, Accounting, or Financial Advice

Loom Realty is not a law firm, CPA firm, insurance broker, financial advisor, bank, escrow holder, or employment advisor. Portal prompts, checklists, policies, forms, emails, and operational communications do not replace advice from qualified professionals. BOR/DO supervision does not guarantee that a client’s business, documents, accounting, employment practices, contracts, insurance, tax treatment, or legal positions comply with every applicable requirement.

12. Third-Party Services

The site and Portal may depend on third-party authentication, hosting, storage, database, payment, email, analytics, document, banking, forms, and communication services. Loom does not control their availability, security, processing times, terms, or independent acts. Use of third-party products may require separate accounts, agreements, fees, or consent.

13. Intellectual Property and Limited License

Loom grants approved users a limited, revocable, nonexclusive, nontransferable license to use the Portal and authorized materials for the approved relationship. Loom and its licensors retain all rights in site content, workflows, checklists, templates, graphics, software, and branding. You may not copy, resell, publish, scrape, reverse engineer, distribute, or use them to create a competing product except as expressly authorized in writing.

14. Availability, Security, and Disclaimer of Warranties

The site and Portal are provided “as is” and “as available.” To the fullest extent permitted by law, Loom disclaims express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, noninfringement, uninterrupted availability, accuracy, security, and error-free operation. Maintenance, outages, filtering, transmission failure, data loss, or third-party incidents may occur.

15. Limitation of Liability

To the fullest extent permitted by law, Loom and the protected parties will not be liable for indirect, incidental, consequential, exemplary, special, punitive, lost-profit, lost-opportunity, lost-data, business- interruption, or reliance damages arising from the website, Portal, third-party services, delayed or failed communications, unauthorized access, or informational materials. Nothing in these Terms excludes liability that cannot lawfully be excluded, and any controlling signed agreement may state additional limitations.

16. Indemnification

To the fullest extent permitted by law and subject to any controlling written agreement, you agree to defend, indemnify, and hold harmless Loom and the protected parties from third-party claims, losses, liabilities, penalties, costs, and reasonable professional fees arising from your unlawful conduct, unauthorized activity, inaccurate submission, breach of these Terms, misuse of the Portal, infringement, or failure to follow an applicable broker directive or reporting obligation.

17. Suspension, Termination, and Survival

Loom may restrict or terminate site or Portal access for security concerns, nonpayment, inaccurate records, missing acknowledgments, misuse, risk, inactivity, or violation of these Terms. Ending Portal access does not itself complete a DRE change, terminate a signed BOR/DO agreement, discharge accrued fees, or eliminate record- retention and cooperation obligations. Provisions concerning records, payment, intellectual property, disclaimers, liability, indemnification, disputes, and other terms that by nature should survive will survive.

18. Governing Law, Venue, Severability, and Waiver

California law governs these Terms without regard to conflict-of-law principles. Unless a signed agreement states otherwise, exclusive venue lies in the state or federal courts serving Los Angeles County, California. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience only.

19. Changes

Loom may revise these Terms by posting an updated version and may require renewed checkbox acceptance for material changes. The displayed effective date identifies the current version. Continued use after legally effective notice constitutes acceptance where permitted, but Loom may block Portal access until express re-acknowledgment is completed.

20. Contact

Questions may be sent to hello@loomrealty.com, by calling or texting 310-906-5459, or by writing to Loom Realty, 26565 Agoura Road, Suite 200, Calabasas, CA 91302.